Customer Service

PLEASE EMAIL US WITH ANY CUSTOMER SERVICE ISSUES

email@tactical-expressions.com

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Phone Customer Service
• Dealer Programs

Shipping & Delivery

SHIPPING TIMES: We pride ourselves in prompt shipping, and will usually ship in-stock items within 48 hours of receiving the order (We ship M-F). Although most of our shipments will ship within this timeframe, please be advised that sometimes, delays can happen. You will receive an email with tracking information as soon as the package ships out of our office.

USPS Shipping Quotes: USPS priority shipping times quoted at checkout are transit time, which begins at the time the order has shipped, not from the time the order was placed. Although the USPS is typically on target with delivery times, it is not "guaranteed" and no refunds are issued if your package is delayed by the USPS.

USPS Delayed Packages FAQ

Please be aware that, once tracking number shows delivered, we are not responsible for lost or stolen packages and no replacements or refund will be issued for successfully delivered orders.

Privacy & Security

We are committed to your privacy and security. We do not use your information in any way other than to ship you your product. We will never sell or redistribute your information. We also use SSL encryption to take payments, ensuring your credit card information is safe at all times.

Returns & Replacements

Please refer to our Return Policies for details.

Ordering

If you have any problems placing your order, we will be glad to take your order via email. Just email us at email@tactical-expressions.com and we will take care of everything for you.

Phone Customer Service

We will gladly conduct business over the phone if you so desire, however by appointment only. To have an appointment made for one of us to call you on the phone, just send us an email at email@tactical-expressions.com and we will arrange a suitable time.

Dealer Programs

We do have some dealer discounts available for multiple item and bulk orders. If you are interested, send us a note via contact form or email at email@tactical-expressions.com

Check/Money Order Payments

We are happy to accept personal checks and money orders. We will reserve the inventory for you while we wait for the check. Please be advised that this will delay your shipment, as we must verify the check has cleared before we can ship.

NOTE: For all SERIALIZED items, we will cancel your hold on the inventory and release the product for sale if we do not receive your check within 7 business days.

Non-serialized items we will hold for 14 days before cancellation. Please feel free to contact us about your order at any time, we can be flexible if needed.